business general manager

READ CAREFULLY BEFORE APPLYING Konga Fitness & Martial Arts is looking for a mature, highly organized, and experienced General Manager to become the operational anchor of our facility.

This is not a Monday-to-Friday, 9-to-5 position.

This is a hands-on management position in a small business.

We operate with a lean team and may have only 2 part-time receptionists, 1 sales staff member, and coaches supporting the General Manager.

The General Manager is expected to oversee and personally handle any area of the business when needed.

This is not a position where you simply delegate responsibilities to a large staff.

There is no job that is too big or too small.

Manage staff

Work the front desk

Handle member accounts

Correct Mindbody

Resolve billing issues

Assist with sales

Manage renewals and cancellations

Open or close the facility

Answer phones

Clean equipment

Mop floors

Clean washrooms

Clean vomit

Perform any other reasonable task necessary to keep the gym operating properly If something needs to be done, _the General Manager takes ownership and gets it done._ The goal is for the General Manager to _run Konga Fitness & Martial Arts independently without requiring the Owner to be physically present._ AVAILABILITY The gym operates 7 days a week , including mornings, evenings, and weekends.

The General Manager must have significant scheduling flexibility and be prepared to work:

Evenings

Weekends

Split shifts based on business needs This is not a 24/7 on-call position.

However, reasonable management availability is expected while the gym is open when an important issue requires attention. _Candidates seeking strictly daytime, Monday-to-Friday hours should not apply._ KEY RESPONSIBILITIES Operations & Management:

Oversee the entire day-to-day operation of the facility

Run the facility when the Owner is not physically present

Manage staff performance, attendance, punctuality, and accountability

Manage and support front desk operations

Ensure policies, procedures, and systems are followed

Resolve operational and member issues

Maintain accurate reports, checklists, and documentation

Ensure the facility remains clean, safe, organized, and professional

Personally complete operational, administrative, front desk, or cleaning duties when required Mindbody, Billing & Administration: _Mindbody accuracy is a major responsibility of this position._ The General Manager must ensure that what is recorded in Mindbody matches what is actually happening inside the gym, including:

Memberships and member accounts

Payments and billing

Attendance and bookings

Classes and appointments

Staff and coach activity

Membership changes, suspensions, and cancellations

Outstanding payments and account issues The General Manager must be comfortable _personally working inside Mindbody and correcting issues._ Sales, Retention & Renewals: We have a salesperson responsible for the majority of day-to-day sales.

The General Manager is responsible for overseeing the sales process and its results, including:

Lead follow-up

Trials

Conversions

CRM accuracy

Staff accountability The General Manager must also oversee and participate when necessary in:

Member retention and follow-up

Membership renewals

Cancellation and suspension requests

Member complaints and concerns

Members at risk of cancelling

Sales when additional support is required Leadership & Accountability: We need someone with strong management experience who can manage AND do.

Lead by example

Hold staff accountable

Make decisions independently

Solve problems

Manage multiple priorities

Take ownership without constant supervision _"That's not my job" does not work in this position._ MINIMUM QUALIFICATIONS You will be automatically rejected if you do not meet ALL of the following requireme