medical office assistant

Westward Medical is a busy, collaborative multidisciplinary practice offering family medicine, pediatrics, women?s health and allied health services under one roof.

We are looking for a full-time Medical Office Assistant to join our team as a cross-trained MOA. This position will provide front-desk and administrative support across our family practice, pediatric clinic and women?s health clinic.

Front Desk Support

Welcoming patients and providing a warm, professional first point of contact

Checking patients in and out

Answering and directing phone calls, emails and patient inquiries

Booking, cancelling and rescheduling appointments

Confirming and updating patient demographics and contact information

Supporting patient flow and ensuring the front desk remains organized and efficient General Clinic Support

Processing incoming and outgoing faxes

Managing referrals and following up on outstanding information

Scanning and attaching documents, lab results and reports

Preparing charts, forms, requisitions and other documentation

Supporting physicians and allied health professionals with administrative needs

Assisting with pediatric clinic workflows and patient preparation

Providing administrative support to our women?s health clinic, including procedure coordination and related documentation

Helping maintain organized examination rooms and ensuring supplies are available

Assisting with inventory, stocking and general clinic organization

Communicating with pharmacies, specialists, hospitals and other healthcare providers as required

Assisting with clinic projects and other administrative tasks as needed About You You are someone who:

Has previous office experience

Is comfortable working in a busy, multi-provider environment

Can prioritize competing tasks while maintaining attention to detail

Takes initiative and looks for ways to support the team

Communicates clearly and professionally with patients, physicians and colleagues

Is comfortable asking questions and learning new processes

Is calm and compassionate when working with patients

Understands the importance of confidentiality and professionalism

Works well independently while also contributing positively to a team environment

Is comfortable learning and working within an EMR Experience in any of the following would be an asset:

Family practice

Pediatrics

Women?s health, obstetrics or gynecology

Specialist clinics

Referral management

Procedure coordination

Telus CHR or another EMR

Multidisciplinary healthcare environments We are open to candidates whose experience does not perfectly match every aspect of the role.

Strong organizational skills, initiative, communication and a willingness to learn are just as important as specific clinical experience.

About Our Team We are a collaborative multidisciplinary practice with family physicians, pediatricians, women?s health physicians and allied health professionals working together in one location.

Our clinics have dedicated areas of responsibility, while also working closely together to provide consistent support and patient care.

We value teamwork, communication, and team engagement.

If you're an experienced MOA who enjoys being a reliable resource for both patients and your colleagues, we'd love to hear from you!

Pay: $22.00-$24.00 per hour

Expected hours: 40.0 per week

Extended health care

Paid time off

If we asked a previous coworker what they could always count on you for, what do you think they would say?

Does the range of $22-$24 align with what you're looking for at this time?

Courtenay, BC V9N 8R9 (preferred)

Work Location: In person