Collections & Contract Renewals Specialist

Enterprise AI is moving from pilots to production, and the constraint is no longer the model — it's the data. Agents are only as good as what they can sense, trust, and act on in the moment, and real-time, event-driven data is becoming the foundation every serious AI system runs on.

Solace is the leading real-time data platform for the enterprise AI era. Established enterprises worldwide — including RBC Capital Markets, Bosch, Heineken, PSA Singapore, United Airlines, Schwarz Group, and hundreds more — have built their business around Solace to enable intelligent, real-time experiences, modernize their application and integration landscape, and create seamless digital journeys for their customers, partners, and employees.

So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work!

What You’ll Do in this Role

Regular Customer contact for all outstanding invoices.

Review delinquent accounts and create collection strategies to resolve billing / collection disputes.

Maintain accurate records of Customer interactions.

Communicate regular status updates to Management on overdue accounts.

Perform account reconciliations to ensure payments are properly applied.

Generate or build reports related to collection activities.

Perform accounts receivable month end close activities.

Create annual subscription billing renewal opportunities/quotes in salesforce.com for the Solace Sales team.

Assist in resolving tickets from the Solace Sales team related to renewal quotes.

Track and update Customer inventory records (annual subscriptions).

Ad hoc duties as required.

What You’ll Bring to the Role

3+ years of work experience in a similar role.

Strong business/accounting knowledge.

Strong Microsoft Excel experience.

High attention to accuracy and detail in working processes and reports.

Ability to multi-task, work under pressure and meet tight deadlines.

History of thriving in a rapidly changing environment.

Friendly and able to work with staff across all departments.

Excellent written and oral communication skills.

Experience working with Sales.

Comfortable using software packages (Great Plains, salesforce.com, Maxio, NetSuite)

Why You’ll Love Working at Solace

At Solace, we’re all about smart people, meaningful work, and good vibes.

Work with brilliance – Our team is packed with some of the sharpest minds in the industry.

Balance matters – We believe work should fit into your life, not the other way around.

Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.

Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.

Growth mindset – Our training programs are designed to help you level up, fast.

Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it).

Keep it fun – We’re social, we keep things simple, and we know how to have a good time.

Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).

Role Status: EXISTING

Expected Salary Range: Expected salary range for this role is from $60,000 to $68,000. The final offer within this range will reflect the successful candidate’s skills and experience.

At Solace, we are committed to a fair, inclusive, and transparent recruitment process. To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.

Importantly, all decisions beyond this initial screening—