information technology (IT) analyst
✨ AI-organized
Job description
The Estimator & Customer Experience Specialist prepares detailed repair estimates using estimating software and ensures OEM procedures are followed while managing customer inquiries, scheduling, claims administration, and overall customer experience. This role balances technical estimating responsibilities with high-quality customer service to support front-office operations.
Hard requirements
- Detail-oriented and professional attitude
- Ability to balance technical estimating with customer service
- Knowledge of Mitchell, Audatex, and other estimating software
- Understanding of insurer terms (LOU, WP, betterment, deductible, endorsements)
- Compliance with WHMIS, PIPEDA, and other required standards
Pay & benefits
- $24–$29/hr
Work location