It customer support ii
✨ AI-organized
Job description
The Customer Support II (CSII) Deskside Analyst provides advanced technical support for computing devices, printers, peripherals, and applications to users across Alberta Health Services. This predominantly onsite role handles escalated issues, investigates complex problems, and may resolve requests remotely where applicable.
Hard requirements
- Completion of certificate in Computer Support or equivalent; successful completion of Computer Science program from a recognized institution, or related job experience is required.
- Three to five consecutive recent years experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field.
- Sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification.
- Valid Class 5 driver’s license.
- Effective time management and multi-tasking abilities.
- Strong customer service focus and effective communication skills.
- Superior problem-solving and Conflict Resolution skills.
- Ability to establish priorities, schedule work and assign resources effectively.
- Ability to analyze concerns or problems arising that fall outside of standard procedures.
- Ability to work independently under limited supervision.
- Ability to promote quality improvement strategies and methodologies to staff.
- Ability to promote a cooperative work environment and spirit.
- Function effectively in English, both verbally and in writing.
- Remain current in IT field.
- Maintain and respect confidentiality.
Work format
- Predominantly an onsite hands-on technical support role.
- May resolve issues and requests remotely where applicable.
- As required.
Work location