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customer service representative - call centre
Job description
Mopify is seeking a Customer Service Representative (internally called User Support Representative) for its Ottawa team to help keep the customer experience running smoothly. You will work directly with customers and cleaning professionals to solve problems, answer questions, coordinate service issues, and manage bookings through phone, email, SMS, and live chat.
Hard requirements
- Experience in a fast-paced, customer-facing role
- Ability to communicate clearly and concisely, both verbally and in writing
- Genuine enjoyment of helping people
- Ability to learn new technology and systems quickly
- Ability to think on your feet when there isn't an obvious answer
- Ability to stay organized while handling several things at once
- Ability to remain calm when customers or situations aren't
- Attention to detail
- Ability to take ownership of problems and follow them through to completion
- Dependability, adaptability, and comfort working as part of a small team
- Experience with customer-support software, live chat, SMS, or ticketing systems is an asset
- Additional languages or a technical background are also a plus
Pay & benefits
- Salary: $38,000 - $42,000 per year
- Extensive benefits package including health, dental, vision, and more
- Paid vacation and paid sick days
- Casual dress
- Disability insurance
- Life insurance
- Extended health care
Work format
- Full-time position
- Based out of the Ottawa office with the opportunity to work remotely about 80% of the time
- Occasional evening and weekend shifts required
- Hybrid remote in Ottawa, ON K2B 8H6
Work location